Privacy Policy

Last updated: 7 February 2026

Balanced Universe Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or purchase from us.

1. Who We Are

Balanced Universe Ltd
Registered address: 18 Station Road, Burton Latimer, Northamptonshire, NN15 5ND
Company number: 15627398
Email: hello@balanced-universe.com

We are the data controller responsible for your personal data.

2. What Information We Collect

We may collect the following information:

Name
Billing and delivery address
Email address
Phone number
Payment information (processed securely via Shopify — we do not store card details)
Order history
IP address and basic browsing data (via cookies)

3. How We Use Your Information

We use your information to:

Process and fulfil orders
Communicate with you about your purchase
Provide customer support
Improve our website and services
Comply with legal and accounting obligations

We only collect data that is necessary to operate our business.

4. Marketing Communications

If you opt in, we may send you occasional updates about new products or offers.

You can unsubscribe at any time by clicking the link in our emails or by contacting us at hello@balanced-universe.com.

5. Sharing Your Information

We only share your data with trusted third parties where necessary, including:

Shopify (our ecommerce platform)
Payment providers
Shipping and fulfilment partners

We never sell your personal data.

6. Cookies

Our website uses cookies to ensure it functions properly and to improve your experience. You can manage cookie preferences through your browser settings.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements.

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction or deletion
Object to or restrict processing
Withdraw consent at any time

To exercise these rights, contact hello@balanced-universe.com.

9. Data Security

We take reasonable steps to protect your personal data using secure systems and trusted platforms. No system is entirely risk-free, but we work to minimise exposure.