Shipping Policy

Last updated: 7 February 2026

Order Processing

Orders are typically processed within 2–4 business days, excluding weekends and public holidays.

Once your order has been dispatched, you’ll receive a confirmation email with tracking details where available.

Shipping Costs

Shipping costs are calculated at checkout and vary depending on delivery destination, package weight, and selected shipping method.

The total shipping cost will always be shown clearly before you complete your purchase.

UK Delivery

We currently ship throughout the United Kingdom.

Delivery options, estimated delivery times, and costs are displayed at checkout. Delivery times are provided as estimates and may vary due to circumstances beyond our control.

International Delivery

We offer international shipping to selected destinations.

International shipping costs and delivery times are calculated at checkout based on destination and order weight. Customers are responsible for any customs duties, taxes, or import fees applied by the destination country.

Delays

While we aim to deliver orders within the estimated timeframes, delays can occasionally occur due to courier issues, customs processing, weather conditions, or peak periods. Once an order has been handed to the carrier, delivery timelines are outside our control.

Incorrect, Missing, or Damaged Orders

If your order arrives damaged, incorrect, or does not arrive within a reasonable timeframe, please contact us at hello@balanced-universe.com so we can investigate and resolve the issue promptly.