We hope you love your candle. If it’s not quite right, here’s how refunds and returns work.

Refunds

• Once your return is received and inspected, we will notify you of approval

• Approved refunds are issued to the original payment method

• Original shipping costs are non-refundable unless the item is faulty

Please allow a few working days for refunds to appear, depending on your payment provider.

---

Return Shipping

• Return shipping costs are the responsibility of the customer

• If an item is faulty or damaged, we will cover return shipping costs

---

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos where possible. We’ll make it right.

---

Made-to-Order Items (Future)

When we introduce made-to-order candles, these will be non-returnable unless faulty, as they are created specifically for you. This will be clearly stated at purchase.

---

Contact

For returns, refunds, or questions, contact us at:
hello@balanced-universe.com